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This is a reference translation.

The Japanese version of the Privacy Policy shall be the official version.

https://www.doctor2you.jp/ja/privacy

Privacy Policy

Medica Drive, Inc. (“the Company”) handles the personal information of individuals (“Customer”) who provide their personal information to the Company in connection with the medical support service for inbound travelers, “Doctor to You” (“the Service”), in compliance with the Act on the Protection of Personal Information and other applicable laws and regulations.
In handling personal information, the Company discloses the following matters in accordance with the Act on the Protection of Personal Information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information provided by the Customer when using the Service.

1. Name of the Business Handling Personal Information

Medica Drive, Inc.
FPG Links Jinnan 5F, 1-11-4 Jinnan, Shibuya-ku, Tokyo 150-0041, Japan
Representative Director : Genki Matsuyama

For the Customer located in the European Economic Area (EEA), the Company acts as a data controller under the General Data Protection Regulation (GDPR).

2. Purpose of Use of Personal Information

The Company uses personal information for the following purposes. However, if sensitive personal information (such as health or medical data) is obtained, it will be used only for providing medical support under the Service and not for any other purpose;

  1. To provide and operate the Service;

  2. To process payments and issue invoices for use of the Service;

  3. To verify the Customer’s identity;

  4. To respond to inquiries from the Customer;

  5. To provide Customer support;

  6. To send important notifications, maintenance information, or updates;

  7. To conduct surveys, analysis, and marketing research;

  8. To display or deliver advertisements;

  9. To improve products and services;

  10. To prevent unauthorized or fraudulent use of the Service; 

  11. To perform credit assessments and debt collection;

  12. To handle administrative matters related to transactions with the Customer;

  13. To communicate with the Customer as necessary;

  14. To use for purposes reasonably related to the above; and

  15. To fulfill purposes specified in other terms of service established by the Company.

If the Company uses personal information for any purpose other than those listed above, such purposes will be announced separately on the Company’s website.

3. Legal Basis for Processing (GDPR)

For the Customer located in the EEA, the Company processes personal data based on one or more of the following legal bases;

  1. Performance of a contract: To provide the Service requested by the Customer;

  2. Legal obligations: To comply with applicable laws or regulations;

  3. Legitimate interests: To improve service quality, prevent fraud, and ensure system security; and

  4. Consent: When required by law, such as for optional marketing or analytics activities.

Customers may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

4. Provision of Personal Information to Third Parties

The Company provides personal information to third parties only with the Customer’s prior consent and solely for the purpose of assisting in medical consultations, including to medical interpreters, physicians, or other healthcare professionals as necessary.

Notwithstanding the above, if it is necessary to protect the life or health of the Customer and obtaining consent is difficult, the Company may provide personal information without consent to the necessary third parties, such as physicians or interpreters, in accordance with the Act on the Protection of Personal Information.

The Company may also provide personal information to third parties without consent where permitted by applicable laws and regulations.

5. Outsourcing of Personal Information Handling

The Company may outsource all or part of the handling of personal information to third-party service providers (including those located outside Japan) to the extent necessary to achieve the purposes of use.
In such cases, the Company carefully selects contractors, executes data processing agreements, and supervises them appropriately to ensure the protection and security of personal information.

6. International Data Transfers (GDPR)

When transferring personal data to a country or region outside the EEA that may not provide the same level of protection, the Company ensures appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect personal data in accordance with Article 46 of the GDPR.

7. Requests for Disclosure, Correction, or Deletion

When the Customer requests disclosure, correction, addition, deletion, suspension of use, or erasure of their personal information, the Company will verify the identity of the Customer and respond appropriately in accordance with applicable laws.

Contact for such requests and complaints regarding the handling of personal information:
Email: info@medica-drive.jp
Business Hours: 10:00–19:00 (Japan Standard Time)

8. Rights of Data Subjects (Under the GDPR)

Customer has the right to;

  1. Access their personal data;

  2. Request correction or deletion;

  3. Restrict or object to processing;

  4. Receive data portability;

  5. Withdraw consent at any time; and

  6. Lodge a complaint with a supervisory authority.

To exercise these rights, please contact the Company via the email address provided above.

9. Retention and Security of Personal Data

The Company retains personal data only as long as necessary to fulfill the purposes described above or as required by law.
The Company implements appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, loss, or alteration.

10. Cookies and Tracking Technologies

The Company may use cookies and similar technologies for the following purposes:

  1. To improve user experience and website functionality

  2. To analyze website traffic and usage patterns

  3. To deliver relevant advertisements and marketing content

Customers can disable cookies through their browser settings. However, disabling cookies may affect certain functionalities of the Service.

11. Updates to This Privacy Policy

The Company may revise this Privacy Policy as necessary without prior notice.
Revisions will take effect when published on the Company’s website.

12. Contact Information

Medica Drive, Inc.
Email : info@medica-drive.jp
Business Hours : 10:00–19:00 (JST)

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